Honcho is a simple tool that allows you to configure rules for auto-assigning Jira / JSM tickets to your team members based on criteria such as time zones, team availability, shifts, functional area, etc.
This becomes especially helpful for service or support teams where the ticket inflow is significant and hence, continuous ticket assignment becomes a job for someone.
Now power through tasks with Honcho’s simple solutions to complex ticket assignment challenges.
Honcho’s advanced configurations make seamless schedule creation a cakewalk. Match tickets with pre-set criteria to ensure that they find their way to the right team member.
Contact us at contact@trundl.com if you have any questions or need help in configuring Honcho.
You can find more information here.