The Advanced Rotation Configuration view offers extra features and caters to additional criteria like having an option to customize the assignee selection criteria using JQL (Jira Query Language).
You can multiple sets of JQL, but do note that if first condition is met, the ticket will get assigned.
You can set up multiple JQLs for alternate scenarios, ex one JQL/team members group for high priority tickets and another JQL/team members group for low priority ones.
Note - If your query is syntactically incorrect, the icon turns red and it will not let you save the rotation.
Enable Individual Maxcount
Advanced configuration offers a unique feature called ‘Individual MaxCount’, which indicates the maximum number of open tickets that can be assigned to a team member. This ensures that their daily work doesn’t get cumbersome, and tickets don’t keep piling up unchecked for any team member. Once a team member reaches his Maxcount, they are not auto-assigned any more tickets until they resolve one of their open tickets. The incoming tickets are distributed to the other team members in either a fixed or a distributed pattern. If all team members reach their Maxcount, then all the incoming tickets are placed in the pool, which can be viewed in the Pool Dashboard section.
Know more about Max count and how to utilise it here
