Smart Assignments and Rotations for Jira (SARJ) - Overview
Need assistance? Visit our support portal and one of our Jira experts will assist you.
Smart Assignments and Rotations for Jira (SARJ) enables you to define the rules for auto-assigning Jira / Jira Service Management (JSM) tickets based on key criteria, like team member availability, time zone alignment, and skills.
Designed specifically for support teams, SARJ will manage the inflow of support tickets for you!
As you scale your support operations, SARJ enables you to create seamless schedules and smart assignments. Then, it automatically matches incoming issues to the right team member based on your defined conditions.
Check out the video below for a quick summary of the key features in SARJ. Or, if you prefer, send us a note. One of our Jira/JSM experts will be glad to assist you.
