SARJ (Smart Assignments and Rotations for Jira) - Intro
Please reach out to us at our support portal if you need any help or have any questions.
Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets based on pre-defined criteria such as team member's availability, time zones and expertise.
Designed specifically for support teams for whom managing the inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration helps you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they always find their way to the right team member, always.
Check out this video for a quick summary of the features of the app.
Need more help - drop us a note at SARJ@trundl.com
