The Advanced Rotation Configuration view offers extra features, and caters to additional criteria that its Basic counterpart does not. For instance, the JQL Rotation Configuration allows the user to select a JQL or Jira Query Language used across Jira tools. This involves items used for filtering or writing queries, creating automation, etc.
Once you mention the project, it will show a list of valid commands. Let us type in MT as project name for this demo. Once the name has been accepted as the correct selection, it turns green.
· Enable Individual Maxcount
Advanced Rotation Configuration offers a unique feature called ‘Individual MaxCount’, which indicates the maximum number of open tickets that can be assigned to a technician. This ensures task management never gets cumbersome, and tickets don’t keep piling up unchecked for any team member. Post reaching that specific figure for a specific team member, all incoming tickets are reserved in the pool dashboard.
Let us assume 5 is the Maxcount for tickets A can handle, and 7 is the Maxcount for tickets B can handle. When there are 13 incoming tickets over a certain duration, as per Maxcount criteria, first 5 tickets will get assigned to A and the next 5 will be assigned to B. The 11th and 12th tickets will be assigned to B- because B’s Maxcount is 7- but the 13th ticket will be reserved in the pool with an unassigned status.
Suppose A has marked his last working ticket as ‘Done’, pending tickets reserved in the pool will get assigned to him on a first-in-first-out basis.
Let us mark this Rotation in pink, and click on submit once all fields have been marked with appropriate details.