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Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets based on pre-defined criteria such as team members member's availability, time zones and expertise.
Designed specifically for support teams for whom managing the inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration help helps you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they always find their way to the right team member, always.
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