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Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets to your team members based on pre-defined criteria such as time zones, team members availability, shifts, functional area, etc.This becomes especially helpful for service or support teams where the ticket inflow is significant; hence, continuous ticket assignment becomes a job for someone.
Now power through tasks with SARJ’s simple solutions to complex ticket assignment challenges.
SARJ’s advanced configurations make seamless schedule creation a cakewalk.Match tickets with pre-set criteria time zones and expertise.
Designed specifically for support teams for whom managing inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration help you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they find their way to the right team member, always.
Contact us at contact@trundl.com if you have questions or need help configuring Honcho.
You can find more information Need more help - drop us a note at here.
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