Basic Rotation Allows allows for a quick configuration of your rotation that will meet most of your general needs of auto-assignment. However, if you would like to configure the rotation for your more specific needs, you could switch to an Advanced rotation by clicking the button on the top right of your screen.
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Here’s a list of the fields that you would see on the screen of a Basic Rotation configuration:
Name: You could name the rotation This can be anything based on your convenience, but we recommend you use a combination of team name, location, etc. so as to clearly identify each rotation, e.g. ‘Telecom Service Team - India - Weekly’
Color: Customization is possible, offering your schedule a unique visibility in Calendar.
Buffer zone: To understand buffer zone much better refer to this page
Time Zone: The time zone is selected automatically based on the user’s profile. But you could search and set another time zone here
Start Date and Start Time: as per requirement
End Date and End Time: as per requirement
Perpetual End Date: Select this option for instances in which end dates are uncertain, or not clearly delineated
Rotation Type: Choose between Fixed Rotation or Distributed RotationRound Robin. Refer to this page for more on Fixed vs Distributed Rotation
Rotation Status: An indicator of whether the rotation is currently enabled or disabled. If you create a rotation but do not want to launch it or keep the configured item ready as a part of a simulation, simply disable the button.
Please note: A rotation will not be activated even if it is enabled, but the encompassing schedule is marked disabled
Interval and Interval unit.
Duration and Interval unit (Only for Fixed duration): This is the duration (days, hours or minutes) for which the incoming tickets are assigned to one first person in the team (only applicable for a Fixed Rotation).
Please note: If you select the interval unit as minutes, Honcho will allow SARJ allows only multiples of 5 and starts from 60.
Participant and Participant Group:
These are the team members. A project manager has the liberty to select either individual team members or a group of team members (must be configured as a team in your instance). This means, if they want to involve other members beyond the usual team, Honcho allows them to add users for a specific rotation.
Please note:
The ‘Participant' or the ‘Participant Group’ fields are not mandatory on their own. However, one of these two fields must contain values in order to save a rotation.
In the event that the admin selects 1 group and 1 participant, the rotation will include the individual participant in addition to the group members, as long as they are unique.
Rotation Colour: The calendar below provides a full view of how the team members are placed as per their allotted schedules. Setting a different Rotation colour allows you to easily identify the projects/rotations they are a part of.
Day/ Week/ Month Calendar View of Rotation Configuration:
The calendar allows you to switch between a day view / week view / monthly view to see the workload of the team members and plan accordingly.
Start Date: The date when your rotation will start
End Date: The date when your rotation will stop
Perpetual Date: Turn this toggle on and you do not want to enter an end date and want the rotation to run indefinitely.
24hrs: Turn this toggle on to run the rotation for 24hrs
Note - If you do not select this, you will have to enter the start time and the end time of the rotation.
Start time and End time: The time window of the day during which the rotation will run.
Team member: The people who will actually be assigned to work on the issues.
Note - These users must have ‘assignable user’ permission in the project.