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Name: This can be anything based on your convenience, but we recommend you use a combination of team name, location, etc. to clearly identify each rotation, e.g. ‘Telecom Service Team - India - Weekly’
Color: Customization is possible, offering your schedule a unique visibility in Calendar.
Buffer zone: To understand buffer zone much better refer to this page
Time Zone: The time zone is selected automatically based on the user’s profile. But you could search and set another time zone here
Type: Choose between Fixed Rotation or Round Robin. Refer to this page for more.
Duration and Interval unit (Only for Fixed duration): This is the duration (days, hours or minutes) for which the incoming tickets are assigned to first person in the team (only applicable for a Fixed Rotation).
Please note: If you select the interval unit as minutes, SARJ allows only multiples of 5 and starts from 60.
Start Date: The date when your rotation will start
End Date: The date when your rotation will stop
Perpetual End Date: Turn this toggle on and you do not want to enter an end date and want the rotation to run indefinitely.
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