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Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets based on pre-defined criteria such as team members availability, time zones and expertise.
Designed specifically for support teams for whom managing inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration help you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they find their way to the right team member, always.
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| title | Having issues with SARJ ? |
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| Warning |
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If you had an issue with SARJ,
Please go to “Site Settings”>>”SARJ Configuration”>>”Webhook Management” and click on the “Renewal” button once.
This should solve the problem of webhooks if any.  Image AddedOnce you have clicked it, please go to your respective project again and turn SARJ ‘On.’  Image AddedPlease let us know if you are still facing any issues.
Do note, that you might have to re-enable the Organizer/ Availability and Proxy/Skip |
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| root | SARJ (Smart Assignments and Rotations for Jira) |
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| expandCollapseAll | true |
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| spaces | TPR |
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| startDepth | 4 |
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| searchBox | true |
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