The Advanced Rotation Configuration view offers extra features and caters to additional criteria like having an option to customize the assignee selection criteria using JQL (Jira Query Language).
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You can multiple sets of JQL, but do note that if first condition is met, the ticket will get assigned.
You can set up multiple JQLs for alternate scenarios, ex one JQL/team members group for high priority tickets and another JQL/team members group for low priority ones.
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Note - If your query is syntactically incorrect, the icon turns red and it will not let you save the rotation.
Enable Individual Maxcount
Advanced The advanced configuration offers includes a unique feature called ‘Individual MaxCount’, which indicates feature known as 'Individual Maxcount,' which sets the maximum number of open tickets that can be assigned to a team member . This ensures that their daily work doesn’t get cumbersome, and tickets don’t keep piling up unchecked for any team member. Once a team member reaches his Maxcount, they are not auto-assigned any more tickets until they resolve can have. This prevents work overload and the accumulation of unresolved tickets. When a team member hits their Maxcount, they won't receive new tickets automatically until they close one of their open tickets. The incoming remaining tickets are distributed to the then allocated among other team members in either following a fixed or a distributed pattern. If When all team members reach hit their Maxcount, then all the incoming tickets are placed in the pool, which can be viewed in new tickets go into a pool, accessible via the Pool Dashboard section.
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Let us assume a team with two members - A and B, in a Distributed Rotation pattern. A is a junior member with a Maxcount of 5, and B is the senior member who can handle a Maxcount of 8. For the first 10 incoming tickets, A and B will get 5 tickets each (one at a time). However, the 11th ticket will be auto-assigned to B, as A has reached its Maxcount criteria. B will continue to get the 12th and the 13th ticket as well. The 14th ticket will be reserved in the pool with an unassigned status (assuming all the previous 13 tickets are open).
As soon as either A or B mark one of their tickets as ‘Done’, the tickets reserved in the pool will get assigned to them on a first-in-first-out basis.Know more about Max count and how to utilize it here.
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