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Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets based on pre-defined criteria such as team members availability, time zones and expertise.
Designed specifically for support teams for whom managing inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration help you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they find their way to the right team member, always.
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| title | Having issues with SARJ ? |
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| Warning |
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If you had an issue with SARJ |
today,
Please go to “Site Settings”>>”SARJ Configuration”>>”Webhook Management” and click on |
“Fix Webhook Issue” the “Renewal” button once.
This should solve the problem of |
toggle inconsistency or assignment/webhook issues Image Removed Image AddedOnce you have clicked |
the sameit, please go to your respective project again and turn SARJ |
‘On’Image Removed Image AddedPlease let us know if you are still |
face facing any issues.
Do note, that you might have to re-enable the Organizer/ Availability and Proxy/Skip |
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| root | SARJ (Smart Assignments and Rotations for Jira) |
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| expandCollapseAll | true |
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| spaces | TPR |
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| startDepth | 4 |
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| searchBox | true |
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