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Here you can specify the total number of tickets your team members can work on in parallel. Once they hit that number, any new issue that comes in will go to Pool or assign be assigned to a different team member.
You can also see the current load of your team member next to the the maximum limit.
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To make this more easy to configure, we have also added the option of - Busy Type.
Here you can select Basic, and in turn select which workflow statuses you want to consider to busy. example, you might want to consider only the issues in ‘Work in Progress’ status as busy.
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OR you can play around with the custom configuration of what means to be ‘busy’ for your team members and define a JQL instead.
Cool, right?
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