Content Comparison

...

Smart Assignments and Rotations for Jira (SARJ) allows you to configure rules for auto-assigning Jira / JSM tickets based on pre-defined criteria such as team members availability, time zones and expertise.

Designed specifically for support teams for whom managing inflow of tickets and assigning to agents can become a complicated task. SARJ’s configuration help you to create seamless schedules which match incoming issues with pre-set conditions to ensure that they find their way to the right team member, always.

...

Warning

If you had an issue with SARJ, Please go to “Site Settings”>>”SARJ Configuration”>>”Webhook Management” and click on “Fix Webhook Issue” button once. This should solve the problem of toggle inconsistency or assignment/webhook issues. Image Added Once you have clicked the same, please go to your respective project again and turn SARJ ‘On’. Image Added Please let us know if you still face any issues. Do note, you might have to re-enable the Organizer/ Availability and Proxy/Skip