The Advanced Rotation Configuration view offers extra features, and caters to additional criteria that its Basic counterpart does not. For instance, the Advanced Rotation Configuration gives the user an option to customize their selection criteria using JQL (Jira Query Language) used across Jira tools.
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Advanced Rotation Configuration offers a unique feature called ‘Individual MaxCount’, which indicates the maximum number of open tickets that can be assigned to a team member. This ensures that their daily work doesn’t get cumbersome, and tickets don’t keep piling up unchecked for any team member. Once a team member reaches his maxcountMaxcount, they are not auto-assigned any more tickets until they resolve one of their open tickets. The incoming tickets are distributed to the other team members in either a fixed or a distributed pattern. If all team members reach their maxcountMaxcount, then all the incoming tickets are placed in the pool, which can be viewed in the Active Pool Dashboard section.
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Let us assume a team with two members - A and B, in a distributed rotation Distributed Rotation pattern. A is a junior member with a maxcount Maxcount of 5, and B is the senior member who can handle a Maxcount of 8. For the first 10 incoming tickets, A and B will get 5 tickets each (one at a time). However, the 11th ticket will be auto-assigned to B, as A has reached its Maxcount criteria. B will continue to get the 12th and the 13th ticket as well. The 14th ticket will be reserved in the pool with an unassigned status (assuming all the previous 13 tickets are open).
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