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Rotation Type: Choose between Fixed Rotation or Distributed Rotation. Refer to this page for more on Fixed vs Distributed Rotation
· Rotation Status: An indicator of whether the rotation is currently enabled or disabled. · If you create a rotation but do not want to launch it or keep the configured item ready as a part of a simulation, simply disable the button.
Please note: A rotation will not be activated even if it is enabled, but the encompassing schedule is marked disabled
Interval and Interval unit: Enter the number of This is the duration (days, hours or minutes ( only in ) for which the incoming tickets are assigned to one person (only applicable for a Fixed Rotation).
Please note: If you select the interval unit as minutes, Honcho will allow only multiples of 5).
· Participant and Participant Group:
For this category, the project manager is at These are the team members. A project manager has the liberty to select either individual team members or a group of team members (must be configured as a team in your instance). This means, if they want to involve other technicians beyond individual participants, the app members beyond the usual team, Honcho allows them to select an entire group of users on add users for a specific instancerotation.
Please note: ·
The ‘Participant' or the ‘Participant Group’
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fields are not mandatory on their own. However, one of these two fields must contain values in order to save a rotation.
In the event that the admin selects 1 group and 1 participant, the
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rotation will include the individual participant in addition to the group members,
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as long as they are unique.
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· Rotation Colour: The calendar below provides a full view of how the team members are placed as per their allotted schedules. Setting a different Rotation colour allows you to easily identify the projects/rotations they are a part of.
· Day/ Week/ Month Calendar View of Rotation Configuration:
In this demo, red represents Distributed Rotation assignment for 4 team members, while green represents Fixed Rotation assignment for 3 team members.
· Let us consider a random date: July 19, for instance. The view reveals that for the first 4 hours tickets were assigned to A, then to B, and finally to CThe calendar allows you to switch between a day view / week view / monthly view to see the workload of the team members and plan accordingly.